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Customer Survey
IOGEAR Customer Survey 2011
IOGEAR Customer Survey 2011
TICKET ID
1) How would you rate the quality of the service you received regarding your most recent experience with IOGEAR?
Excellent
Very Good
Good
Fair
Poor
2) Did the resolution offered resolve your problem?
Yes
No
3) Features and benefits of your IOGEAR Product
Excellent
Very Good
Good
Fair
Poor
4) Based on this experience how likely will you purchase IOGEAR products in the future?
Very Likely
Likely
Undecided
Unlikely
Not at all
5) Overall product quality
Excellent
Very Good
Good
Fair
Poor
6) IOGEAR is continuously in pursuit of product excellence. We invite your valued product suggestions
7) The ease of using our toll-free automated phone system
Excellent
Very Good
Good
Fair
Poor
Not Applicable
8) The time taken to get your product replaced and/or repaired
Excellent
Very Good
Good
Fair
Poor
9) Did you try to find the answer yourself using our Technical Information Library?
Yes
No
10) If you were placed on hold with our service department, how long did you wait?
0-5 minutes
5-10 minutes
10-15 minutes
15-20 minutes
More than 20 minutes
11) Helpfulness and Courteousness of Technician
Excellent
Very Good
Good
Fair
Poor
12) Language / Communications skills
Excellent
Very Good
Good
Fair
Poor
13) Technical and Product Knowledge demonstrated by technician
Excellent
Very Good
Good
Fair
Poor
14) Did technician understand your issue?
Excellent
Very Good
Good
Fair
Poor
15) Installation / Setup experience
Excellent
Very Good
Good
Fair
Poor
16) Usefulness of the documentation supplied
Excellent
Very Good
Good
Fair
Poor
17) The ease of using the online RMA tracking form
Excellent
Very Good
Good
Fair
Poor
18) The response time for getting your e-mail answered
Excellent
Very Good
Good
Fair
Poor
Not Applicable
19) How did you contact IOGEAR?
Email
Web Form
Phone
Online Chat
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